Terms and Conditions

1. Definitions

For the purposes of these Terms, the following terms have the meanings set out below:

• "Agreement" means these Terms of Use, together with any applicable Product Addenda, Risk Disclosure, Order Forms, and Privacy Policy, as in effect from time to time.
• "Asset Manager" means any individual or institutional User of the Finestel platform who uses Finestel tools, terminals, and portfolio features across one or more Connected Accounts.
• "Automation" means any rule, trigger, bot, workflow, strategy script, or instruction set configured by a User to generate or submit actions through the Services.
• "Connected Account" means any account maintained by a third-party exchange, broker, custodian, wallet, or other provider connected to the Services.
• "Platform" means the Finestel website, dashboards, terminals, APIs, mobile/desktop applications, and related interfaces.
• "Product Addenda" means any separate terms, feature-specific rules, or risk disclosures that apply to a particular product or service tier.
• "Services" means the Platform and all associated software, automation tools, APIs, dashboards, white-label environments, reporting, analytics, billing, and related features.
• "Trading Data" means information related to your trading activity, strategy settings, bot configurations, order types, position settings, and workflow outputs.
• "User" means any individual or legal entity that accesses, registers with, or uses the Finestel platform or Services.
• "White-Label Environment" means a customized Finestel environment with branding, domain customization, and operational tools.
• "You" and "your" means the User that agrees to these Terms.

2. Nature of Services

2.1 Finestel provides an all‑in‑one trading automation software platform that enables Users to:

• Configure and execute automated trading strategies via Automation, bots, rules, and API‑driven workflows;
• Manage multiple Connected Accounts across supported exchanges and brokers;
• Replicate trades or signals across multiple accounts using copy‑trading, signal‑based, or mirror‑trading tools;
• Monitor portfolios, positions, and performance metrics in a unified dashboard;
• Customize and brand White‑Label Environments for professional traders, Asset Managers, or business customers.

2.2 Finestel is a technology and software provider only. Finestel does not:

• Take custody of or hold any digital assets, fiat currency, or other financial instruments;
• Operate as a dealer, exchange, payment institution, or regulated financial intermediary;
• Act as an investment adviser, portfolio manager, fiduciary, or discretionary decision‑maker for your accounts;
• Guarantee that any trade will be executed, filled, or executed at a particular price or time;
• Guarantee profitability, risk avoidance, or any specific trading outcome.

2.3 Any trading, custody, settlement, margin, or similar activity involving a Connected Account is performed solely by the relevant third‑party provider under that provider’s own terms and conditions. Finestel’s role is limited to transmitting or processing instructions, signals, or Automation rules provided by you, subject to the configuration and capabilities of the Services.

3. Eligibility and Registration

3.1 You may only use the Services if:

• You are legally able to enter into a binding contract under the laws applicable to you;
• You are at least 18 years old or the age of majority in your jurisdiction, if higher; and you are not prohibited by law, regulation, sanctions, or internal compliance policies from using digital asset services or trading automation tools.

3.2 If you are using the Services on behalf of a legal entity (including an Asset Manager or business), you represent and warrant that you are duly authorized to bind that entity to these Terms.

3.3 You must provide accurate, complete, and up‑to‑date information when registering for an account and must promptly update such information if it changes. You may be required to provide additional information or verification at any time, including identification documents, business registration details, or compliance/KYC information, depending on the product tier and Finestel’s internal policies.

4.1 You are solely responsible for:

• Maintaining the confidentiality of your account credentials, including passwords, PINs, tokens, and API keys;
• Securing any devices used to access the Services;
• Using two‑factor authentication or other security measures where available;
• Promptly notifying Finestel if you suspect unauthorized access or use of your account or Connected Accounts.

4.2 You may not share your account or API keys with third parties, allow others to use your account without proper authorization, or otherwise facilitate unauthorized access to the Services.

4.3 Finestel may suspend or terminate access to your account if there are reasonable grounds to believe that your account has been or may be used in violation of these Terms, for security reasons, or in response to legal or regulatory obligations.

5. Automation and Trading Tools

5.1 Finestel provides a range of Automation tools, including but not limited to:

• Copy Trading Bot (Trade Copier): replicates trades or strategies from a master account or strategy to one or more Connected Accounts, with configurable parameters such as order size, scaling, and risk limits;
• Signal Bot: processes user‑defined signals from sources such as TradingView, custom scripts, or external APIs and executes corresponding trades;
• TradingView Bot: converts TradingView alerts and PineScript‑based signals into automated actions on Connected Accounts;
• Telegram Signal Bot and other messaging‑based bots: execute trades based on signals received through designated channels or messaging platforms;
• Custom API‑driven bots and rules engines for more advanced automation and portfolio‑level strategies.

5.2 You acknowledge that:

• Automation is configured and activated by you;
• Once enabled, Automation may execute trades, transfers, or other actions without further manual confirmation;
• Automation may produce losses, including rapid or total losses, incorrect allocations, or repeated trades, depending on strategy design, market conditions, and system behavior;
• Automation may be affected by price volatility, slippage, latency, API failures, exchange outages, and third‑party policy changes.

5.3 You are solely responsible for:

• Reviewing, testing, and validating your Automation settings before enabling them in a live environment;
• Setting appropriate risk controls, such as position limits, maximum order size, stop‑loss or take‑profit levels, exposure caps, and account‑specific filters;
• Pausing, disabling, or modifying any Automation at any time, subject to limitations imposed by third‑party providers;
• Monitoring and supervising your Connected Accounts and the results of your Automation.

5.4 Finestel does not guarantee the accuracy, timeliness, or consistency of any signals, charts, alerts, or strategy parameters that you or a third‑party service source into the Services. You must independently verify any strategy logic and risk parameters.

6. Copy Trading and Signal‑Following Features

6.1 Where enabled, Finestel may provide copy trading, mirror trading, or signal‑following features that allow you to configure your Automation to follow the trades or signals of other Users, traders, or signal sources.

6.2 You understand and agree that:

• Past performance of any copied trader, strategy, or signal source is not indicative of future results;
• Copy settings may be configured by you, but execution, pricing, and fills may differ from the source due to timing, liquidity, fees, spreads, and exchange‑specific rules;
• You may manually stop, override, or close any copied trade or position at any time, where supported by the underlying Connected Account and third‑party provider;
• You are responsible for determining whether a strategy or signal source is suitable for your risk profile, objectives, and regulatory environment.

6.3 Unless expressly stated in a separate written agreement, any trader, signal provider, or third‑party service whose signals you follow is not an employee, agent, affiliate, or investment adviser of Finestel. Finestel does not endorse, recommend, or guarantee the performance of any such party.

7. No Advice or Recommendations

7.1 Finestel does not provide investment, financial, tax, legal, or regulatory advice. The Services are provided solely as software tools for trading automation, portfolio management, and related operational functions.

7.2 Nothing in the Services, including any dashboard, analytics, ranking, copy‑trading widget, risk‑ratio display, performance statistics, customer support communication, or educational material, constitutes:

• Investment advice or a personal recommendation;
• A solicitation, offer, or invitation to buy, sell, or hold any financial instrument, digital asset, or crypto‑asset;
• A guarantee of returns, risk‑free outcomes, or particular trading results.

7.3 You should obtain independent professional advice from qualified legal, tax, financial, and regulatory advisers before using the Services or implementing any trading strategy.

8. Third‑Party Providers and Connected Accounts

8.1 The Services may require you to connect one or more Connected Accounts (for example, exchange or broker accounts) via API keys or similar integrations.

8.2 You acknowledge that:

• Trading, order execution, custody, custody‑related functions, and settlement are performed by the relevant third‑party provider, not by Finestel;
• Your relationship with any third‑party provider is governed solely by that provider’s terms and conditions, privacy policies, and applicable laws; and
• Finestel may rely on third‑party APIs, infrastructure, and market data feeds that are subject to change, interruption, or deprecation without notice.

8.3 Finestel will not be liable for any loss, damage, or disruption arising from:

• Outages, errors, maintenance, or policy changes by third‑party providers;
• Liquidity constraints, delistings, or protocol changes affecting the assets you trade;
• Freezes, suspensions, or closures of Connected Accounts by third‑party providers;
• Any costs, fees, taxes, or regulatory requirements imposed by third‑party providers.

9. Risk Disclosure

9.1 Trading digital assets and using automated trading strategies are inherently risky and may result in the total or partial loss of capital. You should only use the Services if you are financially and technically capable of bearing such risks.

9.2 You acknowledge that risks include, but are not limited to:

• Market volatility and price movements;
• Trading‑related risks such as slippage, liquidity risk, and execution risk;
• Automation‑related risks such as incorrect settings, runaway bots, unintended trades, and configuration errors;
• System and technical risks, including software bugs, API failures, latency, or connectivity issues;
• Counterparty and third‑party risks, including exchange failures, bankruptcies, or regulatory interventions;
• Security risks such as hacking, phishing, account‑takeover, malware, or unauthorized access;
• Regulatory and legal risks, including changes in laws, sanctions, or enforcement actions affecting digital assets;
• Fraud, market manipulation, and other forms of abuse.

9.3 You represent that you have read and understood the Risk Disclosure‑specific addendum (if applicable) and that you are using the Services at your own risk and discretion.

10. User Conduct and Prohibited Activities

10.1 You agree not to use the Services to:

• Violate any applicable law, regulation, or regulatory requirement, or to facilitate any unlawful activity;
• Engage in fraud, market manipulation, insider trading, spoofing, wash trading, or other forms of abusive or manipulative conduct;
• Interfere with the operation of the Services, APIs, servers, or networks;
• Use the Services for money laundering, terrorist financing, or other criminal purposes;
• Reverse‑engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying logic of the Services, except where permitted by law;
• Copy, redistribute, resell, sublicense, or otherwise commercialize the Services in a manner not expressly authorized by Finestel;
• Transmit or distribute malware, spam, phishing links, or unsolicited communications through the Services;
• Impersonate any person or entity, misrepresent your authority, or provide false or misleading information.

10.2 You further agree not to use the Services:

• As a regulated financial intermediary (for example custodian, or exchange) unless you have obtained all applicable licenses and have notified Finestel in writing;
• In a way that misrepresents Finestel as a licensed investment adviser, custodian, or other regulated entity;
• In a jurisdiction where doing so would violate local financial or securities‑related laws, unless you have confirmed that the use of software tools is permitted under such laws.

10.3 Finestel reserves the right to suspend or terminate access to the Services if you engage in or are suspected of engaging in any Prohibited Activity.

11. White‑Label and Branding Use

11.1 Finestel may provide white‑label environments that allow you to brand and operate a customized trading automation platform under your own domain or subdomain, logos, and design.

11.2 As a white‑label customer, you are responsible for:

• All content, branding, and disclosures presented through your white‑label environment;
• Ensuring that your use of the white‑label platform complies with all applicable laws and regulatory requirements in your jurisdiction;
• Maintaining your own customer‑facing terms and privacy notices, where required by law, and disclosing your own role and responsibilities to your end‑users;
• Securing all necessary rights to logos, domain names, and other branding materials you upload.

11.3 You may not modify, misuse, or tamper with the core security, configuration, or operational logic of the white‑label software, and you must not use the white‑label environment to misrepresent Finestel’s role or to imply that Finestel acts as a regulated intermediary on your behalf.

12. Fees and Payments

12.1 Finestel may charge fees for access to the Services, including subscription fees, usage‑based charges, or one‑time setup or licensing fees, as disclosed in the pricing or onboarding process.

12.2 You agree that:

• Fees, billing cycles, payment methods, and renewal terms will be disclosed before you commit to any paid plan;
• You are responsible for all applicable taxes, duties, and charges in relation to fees;
• Unless otherwise required by law, fees are generally non‑refundable once a billing period has commenced or once a service has been rendered;
• Finestel may suspend or reduce access to paid features if you fail to pay fees in accordance with the agreed terms.

12.3 Payment processing is handled either directly by Finestel or by a third‑party payment processor. You are responsible for providing valid payment information and complying with the processor’s terms of use.

13. Data and Privacy

13.1 Finestel collects and processes personal and operational data in accordance with its Privacy Policy.

13.2 Such data may include, but is not limited to:

• Registration and profile information;
• Device, browser, and usage data;
• Log and technical information about your access and activity on the Platform;
• Support and communications records;
• Transaction and Automation‑related data for operational, security, and compliance purposes.

13.3 By using the Services, you represent that you have obtained all necessary rights, authorizations, and consents (where applicable) to provide Finestel with any data, API keys, or Connected Account information, and that your use of the Services does not violate the rights of any third party.

13.4 You further agree that Finestel may use your data, where lawful and necessary, for:

• Providing, operating, and improving the Services;
• Detecting, preventing, and investigating fraud, abuse, or security incidents;
• Complying with legal, regulatory, or tax obligations;
• Communicating with you about the Services, including important notices and updates.

14. Intellectual Property

14.1 All intellectual property rights in and to the Services, including but not limited to software, source code, APIs, user interfaces, logos, documentation, and branding, are owned by or licensed to Finestel or its licensors.

14.2 Finestel grants you a limited, non‑exclusive, non‑transferable, non‑sublicensable, revocable license to access and use the Services solely in accordance with these Terms and for your own lawful purposes.

14.3 You may not:

• Copy, modify, distribute, sell, license, reverse‑engineer, or create derivative works based on the Services or any of Finestel’s proprietary materials, except as expressly permitted by law;
• Remove or alter any proprietary notices or labels;
• Use Finestel’s trademarks, service marks, or logos in a way that suggests affiliation, sponsorship, or endorsement by Finestel without prior written consent.

15. Disclaimers

15.1 THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FINESTEL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE.

15.2 FINESTEL DOES NOT WARRANT THAT:

• The Services will meet your requirements or operate without interruption, error, delay, or defect;
• Any Automation will execute without interruption, loss, or error;
• Trading Data, performance metrics, signals, charts, or analytics will be accurate, complete, timely, or reliable;
• Any Connected Account will remain accessible, functional, or compatible with the Service;
• The Services or any Connected Account will be free from viruses, malware, or other harmful components.

15.3 You acknowledge that software products, particularly those involving Automation and integration with third-party APIs and Connected Accounts, inherently contain risks of failure, and that Finestel cannot guarantee uninterrupted or error-free performance.

16. Limitation of Liability

16.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL FINESTEL, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR THIRD-PARTY PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR MULTIPLE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, USE, OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2 **FINESTEL'S TOTAL AGGREGATE LIABILITY** arising out of or relating to these Terms, the **Services**, or your use thereof—whether in contract, tort (including negligence), strict liability, or otherwise—shall not exceed the greater of:

• The total amount you paid to Finestel in the three (3) months immediately preceding the event giving rise to the claim; or
• One hundred United States Dollars (USD $100), unless applicable law requires a higher limitation.

16.3 The limitations in this Section 16 apply to all claims, regardless of legal theory, and exclude liability for:

• Gross negligence, willful misconduct, or fraud;
• Breach of confidentiality obligations;
• Your violation of third-party rights;
• Amounts owed for **Services** actually provided.

16.4 Some jurisdictions do not allow the exclusion or limitation of certain damages. If you are a consumer, the protections of applicable consumer laws may apply, but commercial Users waive all such protections to the maximum extent permitted.

17. Indemnification

17.1 You agree to indemnify, defend, and hold harmless Finestel, its affiliates, officers, directors, employees, agents, licensors, and third-party providers from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable attorneys' fees) arising from:

• Your use of, or inability to use, the Services;
• Your Automation settings, Trading Data, trading decisions, or Connected Account activity;
• Your violation of these Terms, the Risk Disclosure, or any applicable law or third-party rights;
• Your White‑Label Environment, content, branding, or end-user interactions;
• Claims that your use of the Services infringes the intellectual property rights or other rights of any third party.

17.2 Finestel reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, and in such case, you agree to cooperate with all reasonable requests in the defense.

18. Suspension, Termination, and Account Closure

18.1 Suspension Rights. Finestel may, immediately and without notice, suspend or restrict access to all or part of the Services if:

• You violate any provision of these Terms or any applicable Product Addenda;
• Finestel reasonably believes your Connected Account(s), Automation, or use of the Services creates legal, security, technical, or reputational risk;
• Any Connected Account provider requires disconnection or suspension;
• Finestel is required to do so to comply with applicable law, regulation, or government authority;
• You fail to pay any amounts due under these Terms.

18.2 Termination Rights. Either party may terminate these Terms:

• Upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days after receipt of written notice;
• Immediately if the other party becomes insolvent, files for bankruptcy, or ceases business operations.

18.3 Effect of Termination. Upon any termination:

• Your right to use the Services immediately ceases;
• All fees owed to Finestel become immediately due;
• Finestel may delete your Trading Data, account information, and other data, subject to the Privacy Policy and applicable law;

Sections 1 (Definitions), 7 (No Advice), 14 (Intellectual Property), 15 (Disclaimers), 16 (Limitation of Liability), 17 (Indemnification), 18 (Termination), 19 (Changes), 20 (Governing Law), and 21 (Miscellaneous) survive termination.

19. Changes to these Terms

19.1 Finestel may modify these Terms, Product Addenda, Risk Disclosure, or Privacy Policy at any time by posting the revised version on the Platform or through in-product notice.

19.2 If Finestel makes material changes, it will provide reasonable advance notice where practicable (for example, via email, dashboard notification, or website banner). Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes.

19.3 You are responsible for reviewing these Terms periodically. Separate Product Addenda may have their own amendment procedures.

20. Governing Law and Dispute Resolution

20.1 Governing Law. These Terms shall be governed by the laws of the Dubai Department of Economy(DET), United Arab Emirates, the jurisdiction of ERUVATION MANAGEMENT CONSULTANCIES EST's incorporation.

20.2 Dispute Resolution. Any dispute, controversy, or claim arising out of or relating to these Terms, including its formation, interpretation, breach, termination, or validity (each a "Dispute"), shall be resolved exclusively as follows:

20.2.1 Informal Resolution. The parties shall first attempt to resolve any Dispute informally within thirty (30) days of written notice of the Dispute.

20.2.2 Arbitration. If informal resolution fails, all Disputes shall be finally resolved by binding arbitration administered by [Insert Arbitration Institution, e.g., "the American Arbitration Association"] under its Commercial Arbitration Rules. The place of arbitration shall be [Insert Location], and the language shall be English.

20.2.3 Exceptions. Notwithstanding Section 20.2.2, either party may seek interim injunctive relief in any court of competent jurisdiction to prevent irreparable harm.

20.2.4 Class Action Waiver. Disputes must be brought in the parties' individual capacities and not as a plaintiff or class member in any purported class or representative proceeding.

20.3 Each party irrevocably submits to the exclusive jurisdiction of the courts referenced above solely for purposes of injunctive relief and expressly waives any objection to venue or inconvenience of forum.

21. Miscellaneous

21.1 Entire Agreement. These Terms, together with any Product Addenda, Risk Disclosure, Privacy Policy, and Order Forms, constitute the entire agreement between the parties and supersede all prior or contemporaneous understandings.

21.2 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

21.3 No Waiver. Failure to exercise any right under these Terms does not constitute a waiver of that right or any other right.

21.4 Assignment. You may not assign these Terms without Finestel's prior written consent. Finestel may assign these Terms to any successor or affiliate without notice.

21.5 Force Majeure. Neither party is liable for delays caused by events beyond its reasonable control, including natural disasters, war, terrorism, pandemics, or internet service provider failures.

21.6 Third-Party Rights. These Terms do not confer rights on any third parties except as expressly stated.

21.7 Notices. Notices must be in writing and delivered via email or registered mail to the addresses specified during registration or on the Finestel website.

21.8 Relationship of Parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

22. Contact Information

22.1 Finestel Legal Entity

ERUVATION MANAGEMENT CONSULTANCIES EST

DED License: #1381309 | Dubai, UAE

Registered Office: Shaikha Mhara Building, Al Qusais Second, Office 315, Al Qusais 2, Dubai, UAE

22.2 Support Contact:

Email: [email protected]

Website: https://finestel.com/contact-us

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.